Privacy Policy

Who We Are

Care Home (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of our patients, customers, and website visitors (“you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with our team.

1. Information We Collect

We may collect the following types of information:

Health & Medical Data: Medical history, treatment details, prescriptions, doctor/nurse notes, diagnostic reports, and other relevant health records.

Payment & Billing Information: Bank account details, credit/debit card information, invoices, and transaction history.

Personal Identification Data: Name, date of birth, gender, contact details (address, email, phone).

Technical Data: IP address, browser type, device identifiers, cookies, and website usage data.

Other Information: Any additional details you provide voluntarily (e.g., when filling forms, providing feedback, or contacting us).

2. How We Use Your Information

We use your information for the following purposes:

To Provide Medical, Nursing, And Caregiver Services.
To Communicate With You Regarding Your Care Plan, Appointments, Or Services.
To Coordinate With Doctors, Hospitals, And Allied Health Professionals.
To Process Payments And Manage Billing.
To Improve Our Services, Website, And Customer Experience.
To Comply With Legal, Regulatory, And Professional Obligations.
To Comply With Legal, Regulatory, And Professional Obligations.

3. How We Share Your Information

We do not sell your data. Your information may only be shared with:

Healthcare Professionals: Doctors, Nurses, And Allied Health Staff Involved In Your Care.
Service Partners: Vendors Providing Medical Equipment, Transportation, Or IT Support.
Regulatory Authorities: As Required By Law, Court Orders, Or Government Regulations.
Emergency Situations: Where Necessary To Protect Your Life, Health, Or Safety.

4. Retention Of Information

We retain your personal data only as long as necessary for the purposes stated, or as required by law and professional guidelines. When no longer needed, data will be securely deleted or anonymised.

5. Cookies & Website Tracking

Our website may use cookies to improve user experience, analyse traffic, and personalise content. You can manage or disable cookies in your browser settings.

Privacy Policy

Who We Are

1. Information We Collect

2. How We Use Your Information

3. How We Share Your Information

4. Retention Of Information

5. Cookies & Website Tracking

6. Contact Us

Services

Contact Information

Office:

Telephone:

E-Mail:

Emergency Hotline:

Opening Hours